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Arbin Introduces Chat Feature
Arbin’s website has a new feature! Any visitor to www.arbin.com can now chat instantly with an Arbin representative. This feature offers flexibility in communication for Arbin’s new visitors and customers. Arbin’s goal is to deliver fast, direct answers to any questions one may have.
To try out this new feature, simply click the “chat with us live box” located to the right of the screen and fill out the information box. Arbin’s service provider, Alive Chat, will connect your request directly to an Arbin representative. If it says “offline”, you may leave a message and we will contact you as soon as possible. An Arbin representative might also invite you to chat, which you can accept by clicking the pop up box.
Visit from Indian Representative
During Mr. Kulkarni’s first visit to Arbin’s facilities he met with both sales and customer support teams to strategize how to increase the battery testing market in India. He also received in depth training on Arbin’s Mits Pro software. Mr. Kulkarni reports that India’s market is primarily focused on academic research. He hopes to increase Arbin’s battery testing presence in India by focusing on Arbin’s excellent customer support paired with a solid brand name.
In Mr. Kulkarni’s spare time he went to a Texas Aggie Baseball game, and saw the many wildflowers blooming in the Brazos Valley. He also commented that the weather in College Station is very similar to India!
| Live chat by AliveChat |
Photo by: Kelsey French
Left to Right: Kevin Duff, customer support manager, Mr. Santosh
Kulkarni, India Representative, and Richard Rogers, Sales Engineer.
PRODUCT SPOTLIGHT: Hybrid Electric Vehicle Battery Testing System (HEVBT)
Each main channel of this system is completely isolated; enabling the system to run tests on each cell in a battery pack independently. These tests are critical for durability and reliability of the battery pack in certain designed driving profiles. Users can now get capacity values from charge/discharge tests, balance cells to a desired level, and run other diagnostic tests on individual cells within the pack without having to disassemble the battery.
The maximum charge for current and voltage is completely customizable and is paired with a natural discharge down to the cutoff voltage per single cell. If desired, either thermocouples or thermistors may be selected for the HEVBT system and are set in the pack to monitor, record temperature data, and manipulate testing progress.
HEVBT hardware and software have many safety provisions to protect from power failure, circuitry failure, or environmental failure. In each testing schedule, safety limits for current, voltage, power, and temperature can be set for the duration of the test. If the test is disrupted, “Unsafe” displays in the software which stops the channel and triggers the system alarm. Once the error is resolved, testing may resume.
The operating software, Mits.Net, provides a stable and robust control for HEVBT products. Its open-ended structure of CAN bus offers full Microsoft Compatibility, ease of upgrade, and flexibility.
HEVBT is easily the most advanced and comprehensive hybrid electric vehicle battery testing system available on the market today!
Internal Bus-Based Auto Calibration Feature
Please contact an Arbin representative at (979) 690-2751 to see if your testing requirements qualify for this feature.
Internal Auto Calibration System
Visit from France Representative
Eglantine Pastre, Arbin Instrument’s French representative, recently spent a week at Arbin’s facilities. Ms. Pastre has been a representative of Arbin for two years. Ms. Pastre works for Equipements Scientifiques (ES) in France. ES is a distributor of components, instrumentation, data processing and networks. Specifically, Ms. Pastre represents the department of Testing, Energy, and Measurement.
The purpose of Ms. Pastre’s visit was to increase her knowledge of Arbin’s software and application capabilities so she can better inform her clients in researching their testing solutions. Ms. Pastre believes Arbin’s products are reliable and consumer friendly which allows for a variety of special requirements that can meet any customer’s testing needs. Ms. Pastre also enjoyed Texas barbeque and saw snow which is an extremely rare event in College Station!
Photo by: Kelsey French
Kevin Duff, customer support manager,
demonstrates Arbin’s software to Eglantine Pastre.
Air Filter Maintenance
Over time, testing systems will collect dust and other particles that may hinder the performance of your Arbin equipment.
1. Proper maintenance, especially as it pertains to air flow, can ensure safe and reliable operation of your testing system.
Visit from Korean Representative
Mr. YongUn Jeong, Arbin Instrument’s Korean representative, recently visited Arbin’s headquarters in College Station, Texas. Mr. Jeong has represented Arbin since 2003. The purpose of Mr. Jeong’s visit was to develop a better understanding of Arbin’s newest development in software, Mits.Net, and to meet with engineers and managers to discuss the progressive market of battery and fuel cell testing in Korea.
Mr. Jeong is enthusiastic about the growth of the Korean market and forecasts an increase in sales of 20% in 2010. As energy storage technology continues to improve and become more sophisticated, customers are interested in faster, more precise control, and improved performance from their testing systems. Mr. Jeong emphasized that it is Arbin’s duty to give the customer what their research demands.
Photo by: Kelsey French
Arbin's Korean representative, Mr. YongUn Jeong,
standing by Arbin's Battery Testing System.
Phone: (979) 690-2751 Fax: (979) 690-2761