Technical Support

  

Arbin Service Locations

North & South America:
Arbin Headquarters and Production
Phone: 979-690-2751

Arbin Canada
Phone: 905-579-0410

Asia & Pacific:
Arbin Tianjin
Phone: 86-22-86330901
Fax: 86-22-86331993

Arbin Korea
Phone: +83 32 321 1431
Cell +82 11 9998 4311
Fax: +83 32 321 1432

Europe:
Arbin Germany
Hamburg, Germany:
Phone: +49 (0)40 6898 2456
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Arbin Instruments is well known for our industry leading technical support. We pride ourselves in being the best! While our systems are some of the most reliable and long running, nobody in the testing industry can promise you that you will never have a problem. Unfortunately, this is a fact of life with all electronic equipment. What we CAN promise you, is that we will do everything we can to get you back up and running as fast as possible with professional and friendly service.

If you are not having a technical problem but are just unsure how to use your Arbin system, please visit our Training Page for training options.

To report a problem or request technical support, please fill out the form below. To expedite our customer service response, please fill the form out completely (help us help you!). Fields with bold red text are required for prompt service. The form will not submit without all red fields complete.

 

  
Customer Name:
Company Name:
Address:
 
 
City:
State:
Zip Code:
Country:
Phone Number:
Fax Number:
E-mail Address:
What is your instrument serial number?
(this information can be found on a decal normally attached on the back of the instrument) Note: Please use a valid 6-digit Arbin serial number. If your serial number has anything other than a number, please put it in the comment box at the bottom of the page.

  

What operating system are you using?

DOS
NT 3.51   Service Pack:
NT 4.0   Service Pack:
Win2000 Service Pack: 
WinXP Service Pack: 

 

What type of Arbin software are you using?
(this information can be found under HELP/ABOUT menu accessible from every screen of the software)

ABTS.
MITS '97.
MITS Pro.

 

What is the version information of the Arbin software you have selected above?
 (This information can be found under HELP/ABOUT menu accessible from every screen of the software. For example of version: ABTS 2ADC ver 4.0 Sept 22, 1997 or MITS'97 Smart Edition Build Date May 28, 1999 or MITS Pro ver 4.0 412.10)

Version:                                                   

 
Description of your problems:
(A detailed description is helpful, but not required.  A brief description may require further communication to isolate the specific problem.)

 
   

 
         
         
762 Peach Creek Cut Off RD, College Station, TX 77845, USA Phone: (979) 690-2751 Fax: (979) 690-2761

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